Reconciliation
Billing → Reconciliation matches credits on your bank statement to the payments they settle — confirming the money really arrived.
How to use it
- Click Import Statement and upload your bank statement.
- The entries are listed; match each one to the payment it settles.
- Filter by Receiving account at the top, and search by description, payer or reference.
Tabs switch between All and the unmatched.
Why things don't match
| Symptom | Usually |
|---|---|
| On the statement, not in the system | The customer paid but nobody recorded it against the invoice |
| In the system, not on the statement | A payment was recorded before the money arrived, or recorded wrongly |
| Slightly different amount | Bank charges, or the customer under- or overpaid |
| Can't tell which customer | They transferred without a reference |
tip
Ask customers to include the reference when they transfer. Reconciliation gets far easier — the search box finds it immediately.
Not the same as payment verification
Two jobs that are easy to confuse:
| Payment verification | Reconciliation | |
|---|---|---|
| Based on | The bank slip the customer uploaded | The statement you downloaded from the bank |
| Confirms | This slip is genuine and matches this invoice | The money is actually in your account |
| When | At the time of payment | Usually month-end or on a schedule |