Address preprocessing

Customers write messy addresses — no house number, a landmark instead of a street, a misspelt road. Delivery → Address Preprocessing turns them into something that lands on a map.

An address with no coordinates can't be routed and won't appear on the tracking map. That's the whole point of this page.

Three tabs

Work is grouped by state, with a count on each tab:

Tab	Meaning
Pending	Not dealt with yet — the default view
Processed	Coordinates resolved
Verified	Confirmed by a person

The search box matches address text. Filters go into the URL, which makes it easy to hand one slice to a colleague.

Working through one

1. Click a row; Edit Address opens on the right.
2. Complete and correct the address.
3. Click Geocode to turn the text into coordinates. Success reports Address geocoded.
4. Save — Address updated.

Nudging it on the map

The map marks pending addresses, and pending markers can be dragged to correct their position — hover and it tells you so. Clicking a marker shows that address's details.

When automatic geocoding lands slightly off, dragging is far quicker than rewording the address.

Common cases

Symptom	What to do
Geocoding fails	Not enough address. Add district, city, postcode and retry
It resolves but to the wrong place	Drag the marker
The same customer needs fixing repeatedly	Keep good addresses on the sender account under Partners → Sender Accounts and fix it at source

:::note Waybills pushed in by API When creating waybills through the API the system will not guess coordinates for you — quoting and routing require them. See the Developer Guide's address chapter. :::