Delivery confirmation (POD)

Delivery confirmation happens entirely in LINE. Drivers never sign into the back office for it.

The driver photographs each package label and sends it to LINE. The system reads the number, matches it to a waybill, and once every package on that waybill has a photo it replies with a confirmation link. The driver taps it to confirm, which creates the "Delivered" event and stores the photos as proof of delivery.

Admin: inviting a driver

1. Go to Partners → Drivers and click Invite Driver in the top right.
2. A registration link is generated and copied automatically — send it over LINE.

Notes:

• The link is valid for about 2 days; regenerate it after that.
• If you're told the organization has no API credentials, generate them in the organization settings first.
• LINE login must be configured on the platform side, or the driver can't sign in.

A driver sends photos before registering

An internal note appears in the conversation with a link in it. Support clicks it, lands on the drivers page with that driver's LINE identity already filled in, and adds the name and phone.

Driver: registering

1. Open the registration link from your admin.
2. Tap Sign in with LINE and approve on the LINE authorization page.
3. Back on the page, enter your name and phone, then Register.

• One LINE account can only be bound to one company.
• A driver registering again only updates the name and phone; nothing is duplicated.

Driver: confirming delivery

1. In LINE, photograph each package label and send them into the chat. Keep labels sharp, complete and well lit, with nothing covering or reflecting off the number.
2. The system replies with progress, e.g. "2 of 3 package photos received".
3. Stop partway and a reminder arrives after about 1.5 minutes.
4. Once all are in, the system sends a confirmation link. Open it and:
   • check the waybill number and photos shown;
   • adjust the delivery time if needed (it defaults to now);
   • tap Confirm delivered.
5. "✅ Delivery confirmed" in the chat means you're done.

note

Merely opening the link confirms nothing — you have to tap the button.

Troubleshooting

Symptom	Cause and fix
"Could not recognize the package number"	Blurred or obscured photo — retake it clearly
No reply at all to photos	The driver isn't registered; follow the invitation steps above
The reminder keeps coming	Packages still missing; send the rest
Registration link expired	Invitations last about 2 days; ask for a new one
Asked to sign in again while filling the form	LINE sign-in lasts 10 minutes; tap Sign in with LINE again
Confirmation link won't open	Confirmation links last 7 days; resend the package photos for a fresh one
"Already registered with another organization"	One LINE account, one company. Contact your admin

Not the same as scanning

	Driver scanning	Delivery confirmation
Where	Phone browser	LINE
Sign-in needed	Yes	No
What it does	Records status at each step	Photos plus delivery confirmation
Photos	No	Yes, stored as proof of delivery