Plans and features
"Why can't I see this menu?" — this page exists to answer it.
Two gates
| Plan features | Account permissions | |
|---|---|---|
| Scope | Per organization | Per person |
| Who changes it | Contact us to enable | Your admin, under Settings → Sub Accounts |
| Symptom | Nobody in the organization sees it | Only you can't see it; colleagues can |
Ask a colleague whether they can see it. That one question tells you which gate it is.
Working it out
| Situation | Conclusion |
|---|---|
| Colleagues see it, I don't | Permissions — ask your admin |
| Nobody sees it | Plan — contact us |
| It used to be there | Permissions were changed, or the plan did |
What the plan controls
Plans differ, but they broadly cover: waybills, delivery planning and tracking, address preprocessing, drivers, subcontractors, contractors, sender accounts, billing and reconciliation, operating costs, reports, service areas, product categories, routes, automation, sub accounts, label templates, custom domain, customer service, and API access.
What yours includes is under Settings → Organization → Subscription, where you can also request a change.
The locks on the integrations page
Under Settings → Integrations, channels not in your plan appear as locked cards — visible, but not configurable. Ask to have them enabled if you need one.