Adding tracking events
Normally tracking comes from drivers scanning. But sometimes it can't — no signal, a missed scan, or a subcontractor who just phones in an update. Then you add one by hand.
How
- Tick the waybills on the list. You can do several at once.
- Click Assign → Add Tracking Event.
- Fill in:
| Field | Required | Note |
|---|---|---|
| Event Type | Yes | The status, from the status reference |
| Date & Time | Yes | When it actually happened, not when you're typing |
| Location | No | Free text |
| Notes | No | Context, e.g. "customer confirmed receipt by phone" |
| Proof of Delivery Photos | No | Up to 5 |
- Click Add Event.
Every ticked waybill gets the same event.
Watch out
- Use the real time. The customer's tracking is ordered by it; putting "now" on a yesterday event scrambles the timeline.
- Events are append-only. A wrong one can only be followed by a correct one — both stay on the timeline. So check before you add.
- Driver delivery confirmation is a separate path through LINE, see Delivery confirmation.